Item Details
82 Live Chat is a live chat customer support plugin for your WordPress site and multiple sites.
Features
Real-time Chat: Enable real-time communication between website visitors and customer support agents.
Customizable Chat Widget: The ability to customize the chat widget's appearance, such as colors, branding, and position on the website.
Automated Greetings: Set up automated welcome messages or greetings to engage visitors.
Agent Availability Status: Show whether agents are available or offline, and the ability for agents to set their status.
Canned Responses: Create pre-written responses to common queries for quicker and consistent customer support.
File Sharing: Allow users to send files, screenshots, or documents through the chat.
Visitor Information: Collect and display visitor information, such as location, browser, and referral source.
Mobile Responsiveness: Ensure the chat works seamlessly on mobile devices.
Multi-Agent Support: Handle chats from multiple customer support agents simultaneously.
Integration with CRM and Email: Integrate with Customer Relationship Management (CRM) systems or email marketing tools to capture leads and track interactions.
Chat Transcripts: Save chat transcripts for reference and follow-up.
User Analytics: Gather data on chat interactions, such as response times, chat duration, and user satisfaction.
Triggered Messages: Set up automatic messages or prompts based on user behavior or specific pages on your website.
Visitor Typing Indicator: Show when the visitor is typing a message.
Offline Forms: Allow visitors to leave messages or inquiries when agents are not available.
User Authentication: Authenticate users (e.g., customers with accounts) and provide more personalized support.
Language Support: Offer chat in multiple languages.
Integration with Help Desk Systems: Connect with help desk software for ticketing and issue resolution.
Security: Ensure data encryption and protection to maintain user privacy and security.
Analytics and Reporting: Monitor chat performance, user engagement, and agent activity.
Social Media Integration: Connect the chat system with social media platforms for wider reach.
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